At Lost Intricacy, we know how excited you are to receive your new gear, so we work hard to get every order packed, shipped, and on its way as fast as possible. Please read through the details below to understand how our shipping process works.

1. Order Processing Time

Once your order is placed and payment is confirmed, our team begins preparing it right away.

  • Processing time: 1–3 business days (Monday–Friday, excluding public holidays)
  • Orders placed on weekends or holidays will begin processing on the next business day.
  • During sales, promotions, or new drop launches, processing may take slightly longer due to higher order volumes — we’ll always try to keep you updated if there’s a delay.
  • You will receive a confirmation email as soon as your order is placed, and a separate shipping confirmation email once it leaves our warehouse.

2. Shipping Destinations

Lost Intricacy proudly ships to customers around the world. We currently deliver to:

  • Spain and the rest of the European Union
  • United Kingdom
  • United States and Canada
  • Most other international destinations

If you’re unsure whether we ship to your location, feel free to reach out to us before placing your order.

3. Shipping Methods & Estimated Delivery Times

Delivery times below begin after your order has been processed and shipped, and are estimates provided by our courier partners — not guarantees.

Region Estimated Delivery Time
Spain (Domestic) 2–4 business days
Rest of European Union 4–7 business days
United Kingdom 4–8 business days
United States & Canada 6–12 business days
Rest of the World 7–15 business days

Delivery estimates do not include our 1–3 day processing window, so please add that on top when calculating how long your order will take to arrive.

4. Shipping Rates

Shipping costs are calculated automatically at checkout based on your delivery address and the size/weight of your order. Any applicable shipping fee will always be shown clearly before you confirm payment — there are no hidden charges.

We occasionally run free shipping promotions above a certain order value. If one is active, it will be displayed on our website and automatically applied at checkout.

5. Order Tracking

Once your order ships, you’ll receive a shipping confirmation email containing your tracking number and a link to follow your package’s journey.

  • Please allow 24–48 hours for tracking information to update after you receive your shipping confirmation.
  • If your tracking shows no movement for several days, don’t panic — this can happen with international shipments passing through customs. Contact us if it’s been longer than a week with no updates.

6. Customs, Duties & Import Taxes

For orders shipped outside the country of origin, your parcel may be subject to import duties, customs fees, or local taxes imposed by your country’s government.

  • These charges are not included in the item price or shipping cost.
  • They are the responsibility of the customer and are collected by the courier or customs authority upon delivery.
  • Customs policies vary widely by country, so we recommend checking with your local customs office if you have questions before ordering.

Lost Intricacy has no control over these fees and cannot predict the exact amount you may be charged.

7. Incorrect Addresses

Please double-check your shipping address before completing your order. Lost Intricacy is not responsible for orders delivered to an incorrect address supplied by the customer at checkout.

If you notice a mistake in your address, contact us immediately after placing your order — we can only make changes if the order hasn’t already been processed for shipment.

8. Lost, Delayed, or Damaged Packages

We know it’s frustrating when something goes wrong in transit. Here’s how we handle it:

  • Lost packages: If your tracking shows “delivered” but you haven’t received it, please check with neighbors or your local courier office first, then contact us so we can open an investigation with the carrier.
  • Delayed packages: Occasionally, weather, customs, or courier delays push delivery past the estimated window. We appreciate your patience and will assist in following up with the courier if a delay becomes excessive.
  • Damaged packages: If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging so we can resolve it quickly.

9. Multiple Items & Split Shipments

If you order multiple items, they may occasionally ship separately depending on stock availability. If this happens, you will not be charged any extra shipping fees, and you’ll receive tracking information for each package.

10. Contact Us

If you have any questions about your order, shipping timelines, or this policy, our team is happy to help.

📧 Email: support@lostintricacyy.us

🌐 Website:https://lostintricacyy.us/